Privacy
Klose Privacy Policy
Last updated: 14 November 2026
Klose ("Klose", "we", "us") is an app for daily affirmations, photos and letters you share with the people closest to you. It is made by Li Na, based in Singapore.
This policy explains what information Klose keeps, why, who helps us store it, and how you can delete it. In short: we only keep what the app needs to work, we never sell your information, and Klose has no ads or tracking.
1. What we keep
Your account
- Your email address and password. Passwords are stored securely (hashed) by our hosting provider; we can never see them.
- The name you'd like to be called and how you'd like to be greeted.
What you create and share
- Photos you take or choose in Klose, along with the words, fonts and styling you add to them.
- Open When letters you write: the message, the envelope you pick, who it's for and when it can be opened.
- Your connections with loved ones: who you've linked with (through an invite link or code), and the names you give them.
On the free plan, your most recent 100 photos are backed up; older backups are removed automatically (the photos stay on your phone). Klose Plus backs up all of your photos.
For notifications
- If you allow notifications, a push address for your phone, so we can tell you when a loved one sends you a photo or letter, or when a letter is ready to open.
Kept only on your phone (never sent to us)
- Your mood check-ins, saved affirmations and affirmations you write yourself.
- Your settings, such as your daily affirmation time and widget choices.
- Your daily affirmation reminder, which is scheduled on your phone.
Phone permissions
- Camera and photo library: only to take or pick the photos you put in Klose, and to save them to your phone when you ask.
- Notifications: only for the reminders and alerts described above.
You can say no to any of these. Klose will still work, minus that feature.
What we don't collect: location, contacts, advertising identifiers, browsing activity, or anything for advertising.
2. How we use it
Only to run Klose for you:
- to let you sign in and keep your things safe if you change phones;
- to deliver photos and letters to the loved ones you choose, and only to them;
- to send the notifications you've allowed;
- to reply to you when you contact us.
We do not sell, rent or trade your information, we don't use it for advertising, and we don't use your photos or letters to train AI.
3. Who sees it
- Your loved ones see only what you send them: the photos and letters you choose to share, and your name.
- Service providers that store and deliver data for us, under their own privacy and security commitments:
- Supabase – hosts accounts, the database and photo storage (servers in Singapore).
- Expo (650 Industries) – delivers push notifications.
- Apple – delivers notifications on iPhone and handles App Store purchases.
- The law: we'll share information only if we are legally required to, and only what is required.
Photos are stored privately. Only you and the loved ones you've shared them with can open them.
4. Payments
Klose Plus is purchased through the App Store. Apple handles your payment details; we never see your card number. We only learn whether your subscription is active.
5. How long we keep it
We keep your information while you have a Klose account. When you delete your account, it's removed from our live systems straight away. Copies in our providers' routine backups are overwritten within 30 days.
6. Deleting your account and your choices
- Delete your account anytime in Klose: Settings → Delete account. This permanently deletes your account, your profile, your photos and letters, and your connections with loved ones. It can't be undone. Things a loved one already saved to their own phone stay on their phone.
- Stop sharing with a loved one, or remove a photo or letter, anytime in the app.
- Turn off notifications in Klose's Settings or your phone's settings.
- Ask us for a copy of your information, or to correct or delete it, by emailing support@getklose.app. Under Singapore’s Personal Data Protection Act (PDPA), and depending on where you live (for example the EU, UK or California), you may have further rights under local law, including the right to complain to your data protection authority.
7. Keeping it safe
Information travels between the app and our servers encrypted (HTTPS). Each account can only reach its own data and what loved ones have shared with it. No system is perfectly secure, but we work to protect your information and will let you know if something goes wrong that affects you.
8. Children
Klose is not meant for children under 13, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.
9. Changes
If we change this policy, we'll update the date at the top and, for important changes, let you know in the app.
10. Contact
Questions or requests: support@getklose.app
Li Na, Singapore