Support
How can we help?
Answers to the most common questions are below. If you’re stuck, just write to us. A real person reads every email.
Email us and we’ll get back to you within 2 working days.
support@getklose.appLoved ones
How do I connect with someone?
On the Home page, tap Share link (or the + next to your loved ones). Type their name, tap Create & share their link, and send it by message.
When they open the link and sign up, you’re connected. They can also type the invite code in Loved ones → Have an invite code?
Is it free for the person I invite?
Yes. A one-to-one connection is free for both of you, including a widget to share photos with each other.
Can my loved ones see each other?
No. Every connection is one-to-one. A loved one only sees what you send them.
How do I remove someone?
Open Loved ones from the Home page and tap the remove icon next to their name.
Photos & widgets
How do I add Klose to my home screen?
Touch and hold an empty spot on your home screen, tap Edit or +, search for Klose, choose a size and tap Add Widget.
Then, in Klose, go to Settings → Home screen widget to choose what it shows.
How do I send a photo to someone’s widget?
Tap the + in the middle of the bottom bar, take or choose a photo, add your words, then pick who it’s for.
Are my photos backed up?
Yes. On the free plan, your most recent 100 photos are backed up. Older ones stay on your phone. Klose Plus backs up all of them.
Open When letters
When can a letter be opened?
When you write a letter, you choose the date and time it unlocks. Your loved one gets a notification as soon as it’s ready to open.
I didn’t get a notification
Check that notifications are on in Klose → Settings and in your phone’s Settings → Notifications → Klose. Opening Klose once also refreshes your phone’s connection.
Your account
I forgot my password
On the log-in page, enter your email and try to log in. After a few tries, a Forgot your password? link appears. Tap it and we’ll email you a link to choose a new one.
I didn’t get the confirmation email
Check your spam or promotions folder. Emails come from Klose. If it still hasn’t arrived after a few minutes, email us.
How do I delete my account?
In Klose, go to Settings → Delete account. This permanently deletes your account, photos, letters and connections. It can’t be undone. If you have Klose Plus, cancel the subscription too (see below), since deleting your account doesn’t stop App Store billing.
Klose Plus
What’s included?
Up to 5 loved ones, more widgets, choosing who appears on each widget, album rotation, and unlimited photo backup.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions → Klose and tap Cancel Subscription. You keep Plus until the end of the period you’ve paid for.
Can I get a refund?
Purchases are handled by Apple, so refunds are too. You can request one at reportaproblem.apple.com.